Returns and refunds
Updated Nov 11, 2026
Instant Check & Easy Return Policy
At PROTOX, customer satisfaction and product quality come first. We strongly advise all customers to check their parcel in front of the delivery rider at the time of delivery.
When Can You Return or Exchange?
- Instant Return at Delivery: If the product does not match your order, has a size issue, or shows any manufacturing defect, you can return it immediately to the delivery man by paying only the standard delivery charge.
- Size Exchange (Within 48 Hours): If you need a different size after receiving the item, notify us on WhatsApp at +880 1745-313831 within 48 hours of delivery.
Conditions for Return & Exchange
- The garment must be unworn, unwashed, and in its original condition with all tags and packaging intact.
- Items purchased under special clearance/thrift sales (250–350 BDT flash deals) are eligible for exchange only in case of a major defect reported during delivery.
- For wholesale orders, any factory defect piece will be replaced in your next order or exchanged directly within 3 days of receipt.
Refund Process
If an advance-paid order cannot be fulfilled due to stock unavailability or an approved return, a full refund will be processed to your bKash, Nagad, or Bank Account within 2 to 3 business days.