This policy covers what you pay Aiyaar: plans and premium store templates. It sits alongside our Terms of Service. Orders that shoppers place in a store made with Aiyaar are between the shopper and that store; see the bottom of this page.
Try before you pay
- Every new business gets a free trial with every feature, and no card is needed. Please use it to make sure Aiyaar fits your shop before you pay.
- Premium templates can be previewed on your own products before you buy them.
Cancelling a plan
- The owner can cancel at any time in Billing in the dashboard, or by emailing us.
- After cancelling, everything keeps working until the end of the period you paid for. Then the business becomes read-only until a plan is chosen again.
- Unpaid plan invoices are cancelled with the plan. Nothing is charged after you cancel.
- Your data stays. You can still sign in, see and export it, or delete your business from Settings.
Refunds for plans
A plan is paid for a month or a year at a time. We do not refund part of a period that has started, unless the law says otherwise. We do refund in full when:
- you were charged twice for the same invoice, or charged more than the invoice;
- you paid, but your plan was not switched on and we could not fix it within 3 working days;
- Aiyaar was unavailable for a long time because of a fault on our side, in which case we refund or add free days for the time lost.
Refunds for premium templates
- A premium template is bought once and kept, so it is not refunded after it is bought, since you can preview it first.
- We refund in full if you were charged twice, or if the template does not work on your store and we cannot fix it within 7 days of your message.
How to ask for a refund
- Email info@aiyaar.ltd or use the contact page within 14 days of the payment, with your business name, the invoice number and the payment's transaction ID.
- We reply within 3 working days. An approved refund goes back the way you paid (bKash, card, mobile banking or bank) within 7 to 10 working days; the time a bank or wallet takes may vary.
- Fees charged by a payment provider may not come back to us; when they do not, they are taken off the refund, and we say so first.
Orders from stores made with Aiyaar
Each store sets its own delivery, return and refund rules, and is responsible for them. If you bought from a store and need a refund, please contact that store. If a store does not answer, tell us and we will help get in touch.
Contact
Questions about this page: email info@aiyaar.ltd.