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AI replies
Let AI suggest or send replies to your customers, and when it hands over.
Aiyaar's AI can answer the messages and comments that come to your Facebook Page and Instagram. It knows your products, prices, stock, delivery charges and how to pay, and it hands a chat to your team when a person is needed.
AI replies are part of Facebook and Instagram. Connect your Page first.
Where to set it up
Open Social media → AI assistant. Here you choose who answers each Page, tell the AI what it should know, test it, and see how many AI replies you used this month.
Choose who answers
Under Who answers, each Page and Instagram account has three choices for Messages:
| Mode | What happens |
|---|---|
| Off | Only people answer. |
| Suggest | The AI writes the reply, a person checks it and sends. |
| Auto | The AI answers by itself within seconds, and hands a chat to a person when needed. |
- Open Social media → AI assistant.
- For each account, pick Off, Suggest or Auto under Messages.
- Pick a mode under Comments on posts too (see below).
- Press Save AI settings.
Tip: Start with Suggest for a few days. Read what the AI writes. When you are happy with it, switch to Auto.
On Auto, the AI waits a few seconds after the customer stops typing, so it answers several short messages at once.
Tell the AI what it should know
The AI already knows your products (prices, sale prices, stock and links), delivery charges, how to pay, and your phone and address from Aiyaar. Under What the AI should know, add what only you know:
- Opening hours, for example "Every day 10 am to 10 pm, Friday from 3 pm".
- Instructions for the AI: how to talk, what to always say, what never to say. Write in Bangla or English. For example: "No bargaining on prices. For bulk orders, hand over to a person."
- Questions customers often ask: press Add a question and write the question and your answer, for example "Do you have cash on delivery?"
Press Save AI settings. The AI uses this from the next message.
Test the AI
On the right side (on a phone, further down the page) is Test the AI.
- Save your settings first.
- Write a message as a customer would, in Bangla, Banglish or English.
- Press See the answer.
You see what the AI would reply. Nothing is sent to anyone. If it would hand over, you see Hands over to a person and why.
In a chat
In Social media → Inbox, you stay in control of every chat:
- AI button under the reply box: the AI writes a reply into the box. Check it, change it if you like, and send. This works in any mode.
- AI reply to this: press the ⋯ beside one of the customer's messages to have the AI answer that exact message.
- AI on or off for one chat: the robot button at the top of the chat turns the AI on or off for this chat only. When the AI is on, the chat shows AI is answering.
- Stop: while you see "AI will reply in a moment…" or "AI is writing a reply…", press Stop. That reply is not sent.
When you or a team member reply yourself, the AI stops answering that chat, so you and the AI do not talk over each other. To give the chat back to the AI, press the robot button again.
When the AI hands over
The AI hands a chat to a person for:
- complaints, refunds and returns,
- a problem with an order or payment,
- someone asking for a person,
- bargaining or bulk orders,
- anything it cannot answer from what it knows.
It tells the customer a team member will reply, marks the chat Needs a person and rings your bell. Find these chats under Needs a person in the inbox. Reply to the customer, and the mark goes away. Or press Done on the red bar if nothing more is needed.
Comments and captions
Each account also has a mode for Comments on posts: Off, Suggest or Auto.
- On Auto, the AI answers new comments in public (for example "details in inbox") and sends the price and link as a private message.
- In Social media → Comments, press AI reply on any comment to get a draft to check before you send it.
- Comments it should not answer, like spam, are left alone. Comments that need a person go to Needs a person.
When you write a post, press Write with AI, type your idea, choose Banglish, বাংলা or English, and press Write it. If you picked a product, the AI uses its name, price and link. See Facebook and Instagram.
Monthly AI reply limit
AI replies this month shows how many replies the AI has sent and your allowance. Replies to messages and to comments both count.
When the allowance runs out, new chats wait for a person, and you are told. Ask Aiyaar for more from Help and support.
Note: If you see "AI replies are not switched on at Aiyaar yet", you can still set everything up. It starts working as soon as Aiyaar turns it on.
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