Help and support

When you are stuck, Aiyaar is close by. Read a quick how-to on the Help page, chat with us in a Support ticket, or ask for a feature or a change in Settings → Requests. The bell at the top tells you when we reply.

#The Help page

Tap your name or photo at the top right of the dashboard and choose Help.

• Short how-tos for each part of Aiyaar, such as adding products, printing barcode labels, closing the day and selling online. Tap Go there → to open that part.
• A search box: type a word like "barcode" or "bKash".
• POS shortcuts: the keys that make selling faster, for example F2 to jump to search and F9 to take payment.
• Contact support: our phone, WhatsApp and email, and our hours.

This user guide has the full steps. Start at What is Aiyaar.

#Chat with us in a support ticket

1. Open Support in the dashboard menu. On a phone, tap the ☰ button at the top first.
2. Tap New ticket.
3. In What is it about?, choose Something is not working, Billing & plan, Online store, Setup & how-to or Something else.
4. Write a short Subject, for example "The invoice will not print".
5. In Message, write what happened and what you expected.
6. Add a Screenshot (optional). A picture helps us a lot.
7. Tap Send.

Your ticket gets a number, and we reply in the ticket. It works like a chat: you see our replies at once, and you can keep writing and send pictures (up to 5 MB each).

Each ticket shows its status:

When your problem is fixed, tap Solved to close the ticket. If it comes back, just write in the closed ticket again and it opens again.

Support is for the owner and staff who can see settings. Other staff should ask the owner.

#Ask for a feature or a change

Some things are switched on by Aiyaar, such as your own domain or Facebook and Instagram messages. You can also ask for a higher limit, or any other help. (To change your kind of business, use Request a change in Settings; see Set up your business.)

1. Open Settings → Requests.
2. In What do you need?, choose a feature to turn on (Turn on: …), or Something else (write it below).
3. Write your request, or anything to add.
4. Tap Send request.

Your request shows under Your requests, with the answer when it comes. We usually answer within a working day, and we email you the answer too.

On some pages you also see an Ask Aiyaar to turn it on button. It sends the same request in one tap. Only people who can change business settings can send requests.

#Notifications

The bell at the top of the dashboard shows new orders, new customers, low stock, replies from Aiyaar and messages from Aiyaar. A number on the bell shows how many you have not read.

• Tap the bell to see the list, then tap a notification to open it.
• Tap the speaker button to turn the sound on or off.
• Tap Get these on this phone or computer to get notifications on this device even when Aiyaar is not open. Your browser asks for permission first. To stop, tap Turn off on this device.

#Other ways to reach us

The Contact support box on the Help page lists our phone number, WhatsApp and email. You can also tap Send us a message there to write to us from the website.

Related pages: Plan and billing, Sign-in and security.